Thank you for your patience. The keyboard issue may be caused by a incorrect Driver or the Wi-Fi signal.
Please see the link below to download the drivers for the Protocol X8.
Please let me know if you need help installing the drivers.
If that doesn't work you can try to disable the Wi-Fi while using the keyboard or your can use your 1 year warranty to request for a replacement keyboard.
Please let me know if you have any other questions of concerns.