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Factory restore

Ihave a used Thinnote 13, how do i change the former user password or restore back to factory settings?

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I can't connect to network on a THINNOTE - A. I was trying to clean and delete info to return, then i changed my mind when my gr-daughter showed me that i should keep it. I can,t connect to network! HELP!
My notebook won't turn on... need a solution! Help
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